Other Questions or Concerns?
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Many companies claim to compile their own data or update their own lists. We have discovered that this is not true as there are many old databases making their way around the internet these days. We take every measure to ensure that our data is of the highest quality. We have partners in Canada, Australia, UK, Mexico, India, Vietnam, Germany, Philippines, and China who work with us to continuously update, tele-verify and compile our databases. View the “About Our Data” section of our site to read more about our sources. Over $3.4 Million is spent on research and compiling our data each year. Hard to believe? Read our F.A.Q. section below for an explanation of how we can sell our databases at such low prices.
Most data companies sell their data in CSV (comma-separated text) and MDB (Microsoft Access) format with each state or province split into separate files. This is an easy way to transport data, however, it can make it very difficult for the customer to use. Not all people have Access, and CSV programs can only be used to open and manipulate so many records at one time. These formats make it impossible for someone to search the entire country without extensive programming knowledge. We are the only data company that provides free software that can be used to search an entire list and export without limitations.
You will see companies selling data that have no phone number or address listed on their website. Even if there is an address listed, it may be a post office box in a shipping store. Method and mode of contact should be on the customer’s terms. Do you want to buy data from someone working out of a one bedroom apartment? Research your vendors and ask questions to ensure you are buying a quality product.
This is our most common question. There are two main factors that allow us to keep our prices low: 1) We acquire data from all of our sources and we outsource the compiling to our partners overseas, and 2) We have two large corporate accounts that purchase data from us for their call centers. Combined, there are over 1000 Call center seats that use our data. As soon as one of our products is updated, we sell 1000 copies instantly. This allows us to sell our products to the general public at the same low price.
Any regular in-stock order that is placed with a signed invoice returned before 4:00 p.m. CST is shipped out the same day in most cases. We ship express through FedEx overnight, and standard is shipped via USPS First-Class Mail. Express is usually delivered the next business day by 5:00 p.m. local time. First class usually takes 2-7 days.
PC: We Recommend a minimum of: Windows XP, Hard Drive with 30gb of free space (NTFS File system), DVD-ROM Drive (unless you choose USB Flash), and 512mb of RAM.
Mac: Any of our products will work on a Mac that is running windows. For Mac users not running Windows, we can build a Mac version of any of our programs for an additional $25. Only 2% of our customer base uses Macs, so we have to add a custom list charge to these orders.
Most of our directories are in stock, on the shelf, and ready to ship. Due to the security of both our customers and us, we prefer to send a physical product out when taking an order. Any order under $300 may be sent via download link if we have a previous business relationship with the customer. First-time buyers will always need to choose a physical shipping option.
Our software is very easy to use and we are positive that you will be able learn to use it effectively within seconds of opening it. We do provide our customers toll-free tech support from 10 a.m.-6 p.m. CST as well. For any Tech Support-related questions, call 877.565.3237 Ext. 2. We will be glad to help you with anything you need.
Our Email databases are sourced through 3rd Party companies. All data is collected by user input through a web form, landing page, or social networking site owned and hosted by a 3rd party company. This data is considered to be accurate, but is not guaranteed. It is common for users to input a fake phone number, name, email, physical address, or birth date when filling out these forms. It is common for users to opt-in on multiple sites so they may be listed more than once. Due to the nature of this data we cannot guarantee a certain percentage of accuracy.
Sending UCE (Unsolicited Commercial Email) can be a tricky process. If you try to send a campaign with one of our lists using your own ISP or a bulk emailing service like ConstantContact, iContact or Mailchimp, your campaign will probably be shutdown after a few hundred emails. You will need to send your campaign through a bulk email provider who will allow you to send UCE while staying CAN SPAM compliant. We are partnered with JmailerPro.com to provide our customers with a managed solution for sending campaigns. With all UCE, there are many factors involved. We always tell our customers to expect at least a 20-25% bounce rate when sending unsolicited email.
Email: With opt-in/email lists we cannot offer any guarantees because there are numerous variables that determine whether or not your email campaign will be a success. Every single aspect of your campaign can flag spam triggers and cause undeliverable emails. The sending email address, the server, the IP address, the text within your email, and even the subject line can be flagged as spam. Even if your emails were sent correctly and didn’t flag any spam triggers, we still can’t guarantee how many people open it because of the subject line. Also, the verbiage you choose to use in the subject line could attract or deter the recipient from opening your email. There are way too many variables that we cannot control.
Direct Mail: No list is ever 100%, but you can take measures to ensure a better delivery rate with your campaign. With Direct Mail it is smart to take advantage of the NCOA (National Change of Address) Database, as well as adding the verbiage “or current resident/occupant” to your mail. We are constantly updating our lists, but depending on which data set you are using the address may have not been updated in the last 6 months. We do not guarantee any delivery rates on direct mail campaigns.
We offer the 30-day Media Guarantee. This means that within 30 days from your order, if something is physically wrong with your disc or USB flash drive, we will exchange it for no cost. To protect our software from duplication, we can not offer any refunds or returns on software that has been opened. This is a standard policy with any company/store selling media that can be duplicated. We offer no guarantee for the effectiveness of a campaign or accuracy of data. Over time all data will become less accurate. There are way too many variables that we cannot control.
To protect our customers’ privacy, we won’t release any customer names, phone numbers, or email addresses. Please check out the ‘Our Clients’ page to see a list of companies we work with. We also believe our BBB A+ Rating speaks for itself. Click here to review our BBB Profile.
No database is ever perfect. Businesses come and go every day. In this economy you will find certain industries that have a high level of turnover. The consumer population changes frequently as well- anywhere from 12-18%. At the time of update our databases are around 92-95% accurate. If you experience an accuracy rate of less than 90% we will replace the portion of your list that was undeliverable, out-of-date, or disconnected.
Other Questions or Concerns?
We are glad to help!